SmallBizGenius Analysis
Bergdorf Goodman receives overwhelmingly negative reviews regarding its online operations, particularly concerning returns, customer service, and order fulfillment. While the physical store in NY receives some praise, the online experience appears to be fraught with issues.
Category Breakdown
Scores based on analysis of 216 recent reviews
Returns & Refunds
2.0/10Numerous reviewers report issues with returns and refunds, including delays, rejected returns with accusations of damage or wear, and lack of communication. Many customers claim items were returned in perfect condition but were rejected due to alleged stains or damage, with some even suspecting fraudulent practices: "BG IS COMMITTING FRAUD AND STEALING FROM ITS CUSTOMERS".
42 reviews mention thisCustomer Service
2.5/10Many reviewers describe Bergdorf Goodman's customer service as unhelpful, unresponsive, and incompetent. Customers report long wait times, difficulty reaching representatives, and unresolved issues: "What a pathetic excuse for a company and customer service."
35 reviews mention thisOrder Fulfillment
3.0/10Several customers experienced problems with order fulfillment, such as receiving the wrong item, items being out of stock after ordering, or orders being canceled without explanation. Some also reported issues with shipping, including items being delivered without signature and subsequently stolen: "I ordered a pair of Saint Laurent boots and they were delivered (no signature required or specific time for delivery by FedEx) and later taken from my front door."
18 reviews mention thisProduct Quality
4.0/10A number of reviewers received items that were damaged, used, or defective. Some customers reported receiving items with bodily fluids or in visibly worn condition: "Received pants that had bodily fluid on it."
12 reviews mention thisWebsite Accuracy
4.5/10Some reviewers noted discrepancies between the product descriptions on the website and the actual items received. Specifically, one customer reported that sandals described as leather were actually made of plastic: "I ordered Veronica Beard Sandals because of description on website saying lining leather, sandals leather, imported. They are made in China and totally plastic."
5 reviews mention thisPros & Cons
What Customers Love
"I visited the store in NY. Very knowledgeable and friendly staff. Great experience."
Common Complaints
"I wished I had read the reviews from Bergdorf Goodman before I purchased a $700 dress. On my return and waiting for my refund-- I too was told that the dress was dirty and had perfume smells on it."
"The worst customer service ever— something you never expected from BG years ago. The right hand does now know what the left hand is doing. Spent hours on the phone speaking to seemingly incompetent..."
"Very bad experience with this store. Waited 4 days for them to ship then my item was out of stock. No even apologies, They do not reply to my text messages. Horrible experience."
"I ordered a pair of $1225.00 Manolo Blahnik 90mm Hangisi Pumps for my wedding day this coming October. They arrived dirty, worn and damaged."
"An item I returned to Berdorf was likely lost by FedEx and Bergdorf refused to issue a refund since they are not in possession of the returned item, even though I used the return shipping label that the store provided and charged me $10."
Common Questions About Bergdorfgoodman
Answers derived from customer review patterns
Is Bergdorfgoodman legit and trustworthy?
Based on the analyzed reviews, there are serious concerns about the trustworthiness of Bergdorf Goodman's online operations. Numerous customers report issues with fraudulent practices related to returns, receiving used or damaged items, and poor customer service. While the physical store may offer a different experience, the online platform appears to be unreliable, with many customers advising others to avoid shopping there.
Based on 45 reviewsDoes Bergdorfgoodman have good customer service?
The overwhelming consensus from the reviews is that Bergdorf Goodman's customer service is poor. Customers describe long wait times, unhelpful representatives, and difficulty resolving issues. Many reviewers express frustration with the lack of communication and the company's unwillingness to take responsibility for errors, leading to a negative overall experience.
Based on 35 reviewsIs Bergdorfgoodman worth it for small business?
Given the numerous complaints about order fulfillment, product quality, and customer service, Bergdorf Goodman is likely not a worthwhile option for small businesses. The risk of receiving damaged or incorrect items, coupled with the difficulty in resolving issues, could negatively impact a small business's operations and reputation. Small businesses should consider alternative retailers with more reliable service and customer support.
Based on 25 reviewsWhat is Bergdorfgoodman's return policy like?
Based on the reviews, Bergdorf Goodman's return policy is a major source of frustration for customers. Many report that their returns were rejected due to alleged damage or wear, even when the items were returned in new condition. Customers also complain about delays in processing refunds and a lack of communication regarding the status of their returns, suggesting that the return process is unreliable and potentially unfair.
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